Delete Your Account

How to permanently delete your TumiaX account and what happens to your data

1Steps to Delete Your Account

Via Mobile App (Android/iOS)

  1. Open the TumiaX app on your device
  2. Tap on the Profile icon at the bottom right
  3. Tap on Settings (gear icon) in the bottom right corner
  4. Scroll down and tap on Delete Account
  5. Read the confirmation message carefully
  6. Confirm by tapping Delete My Account

Important Requirements

Before you can delete your account, you must:

  • Repay all outstanding credit balances
  • Settle any pending fees or charges
  • Remove all assets from the platform
  • Complete any active transactions

Data Deletion & Retention Policy

What Gets Deleted Immediately

  • Personal profile information (name, email, phone number)
  • Device tokens and session data
  • Notification preferences
  • Saved payment methods
  • Asset documents and images
  • Uploaded KYC documents (selfies, ID photos)
  • Chat history and support tickets

Data Retained for 30 Days (Soft Delete)

During this period, your account can be restored. After 30 days, data is permanently deleted.

  • Basic account metadata (for restoration purposes)
  • Transaction history (read-only for audit)
  • Credit account records (for potential recovery)
  • Asset information (if any outstanding obligations)

Data Retained for Legal/Compliance (5-7 Years)

As required by financial regulations, the following data is retained for audit purposes:

  • KYC verification records (anonymized)
  • Credit transaction history (amounts, dates, statuses)
  • Repayment records and payment history
  • Audit logs for regulatory compliance
  • Fraud investigation records (if applicable)
  • Tax-related financial information

This data is stored securely and cannot be accessed for regular operations.

What Cannot Be Deleted

  • Records of transactions required by law
  • Fraud or compliance investigation data
  • Data related to unresolved disputes
  • Information required for tax purposes

Alternative: Remove Assets & Personal Data

If you want to keep your account but remove specific information, you can:

Remove Assets

Go to Assets → Select asset → Tap "Delete" (only available if no outstanding credit)

Delete Documents

Go to Assets → Select asset → Documents → Tap delete on individual documents

Log Out All Devices

Go to Settings → Security → "Log out"

Frequently Asked Questions

Can I recover my account after deletion?

Yes, within 30 days of initiating deletion. After 30 days, all recoverable data is permanently deleted.

What happens to my credit balance?

You must repay all outstanding credit before account deletion. Any remaining credit cannot be withdrawn after deletion.

Will my data be used after deletion?

No. Retained data is only used for legal/compliance requirements and is not accessible for regular operations.

How do I request my data before deletion?

Contact support@tumiax.com to request a copy of your data before account deletion.

What if I have an active loan?

Account deletion is not possible until all outstanding obligations are settled. You must repay first.

Need Help Deleting Your Account?

If you're having trouble deleting your account, our support team is here to help.

Contact SupportPrivacy Policy

Last updated: March 25, 2026

TumiaX is a registered fintech platform. All rights reserved.